Calls to others:
• Use the time while waiting for the other party to answer to plan what you are going to say.
• For very complicated calls, write out some brief notes as a rehearsal for the call. What are the reasons for making the call? How long should the call take?
• Use the telephone instead of writing a letter or memo-you can get the response immediately.
• Plan for a telephone call period daily and make calls in bulk.
Calls from others
• Have all telephone calls screened, if possible. Be certain to thoroughly brief the person who will be taking your calls. Courtesy and thoughtfulness on their part can save you time and also goodwill.
• If you do not want to be disturbed, pull the plug on the phone.
• Do not hesitate to tell the other party that you are busy. Establish a mutually agreeable time to ring back.
• When all else fails and you are being bored by a garrulous caller, consider hanging up on the person when you are speaking. Then keep the receiver off the hook. If they ring back, they will think the telephone is out of order.
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2 comments:
Reading this article was an experience. I enjoyed all the information you provided and appreciated the work you did in getting it written. You evidentially did a lot of research.
While some of your work duties will involve other people and thus may not be readily changeable, you can start with the aspects which are within your immediate domain, such as telephone calls and travel. Put the following pointers into practice to help you save time.
Cherry Fletcher @ Acne and Treatment
www.skinb5.com
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