Fundamental Techniques in Handling People

• Resisting the temptation to criticize and getting in the habit of giving praise and honest appreciation will do more than anything else to make people like us.
• Don’t criticize, condemn or complain.
• Give honest and sincere appreciation.
• Arouse in the other person an eager want.
• Become genuinely interested in other people.
• Make the other person feel important and do it sincerely.
• Show respect for the other person’s opinions.
• Begin in a friendly way.
• Let the other person feel that the idea is his or hers.
• Call attention to people’s mistakes indirectly.
• Talk about your own mistakes before criticizing the other person.
• Ask questions instead of giving direct orders.

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